Live · Twelve channels · Built in India
Your competitor replies in the morning.
Apavin replied at 11:40 last night.
Apavin is a shared inbox for small teams. WhatsApp, Instagram, business email, Dialpad calls and eight more channels arrive in one thread per customer, with an AI teammate that triages and drafts.
Out of hours it answers the questions your own documents already cover, and writes every one of those decisions to a log. Refunds, complaints and anything it is unsure about wait for a person. That rule is the product, and the whole of it is printed further down this page.
No card. No invite code. The workspace is live in about two minutes.
The shape of it
One thread per customer. Not one inbox per app.
The same person messages you on WhatsApp on Tuesday and emails on Thursday. In most tools those are two strangers. Here they are one conversation, and whoever picks it up can see all of it.
The AI acts through your permissions, not around them.
It assigns, drafts, creates tasks and writes notes by calling the same role-checked endpoints a person calls. There is no privileged path for the model, which is why an agent cannot use it to read a conversation they could not open themselves.
Every answer comes from a document you loaded.
Delivery charges, returns policy, warranty terms, the catalogue. The model answers from those. When the answer is not in them it is instructed never to mark itself safe to send, and it tells the customer it does not know rather than inventing something plausible.
Every action lands in an append-only log.
Rule, trigger, decision, result and timestamp, recorded for the AI and for people alike. Append-only, because a log an administrator can quietly edit is a log that proves nothing on the day it matters.
The rule
What it will send to your customer without asking you first.
Every product in this category describes its AI with adjectives. None of them will tell you the condition. Here is ours, in the same words the code uses.
Low risk, 80 percent confidence or higher, and the answer is grounded in a document you loaded.
Opening hours. Delivery timelines. Is this in stock.
Money, refunds, complaints, or anything it is not sure about, for as long as somebody is on the inbox.
Where is my refund. This arrived broken. Can you do better on price.
Nobody on the team is online. Waiting until morning is worse than answering, so it answers.
Logged under its own event so you read that night's replies as one list.
Anything it cannot ground in your knowledge base. It is instructed never to rate an ungrounded answer safe to send.
Made-up policy. Invented stock. A price nobody gave it.
Both switches are off when you sign up. With both off, Apavin drafts and a person sends, every single time. Turn on triage and it proposes an assignee, a status and a reply into an approvals queue. Turn on autonomous and the table above applies.
Out-of-hours replies are audited under their own event, ai.auto_applied_unattended, so the first thing you can do in the morning is read exactly what your business said overnight, in one list, and correct the knowledge base where it was wrong.
Twelve channels
Named, and what each one actually carries.
You connect your own business accounts. Your numbers and pages stay yours, and the platforms bill you directly at their own rates rather than through us.
- WhatsApp Business
- Cloud API on your own number. Meta bills you its conversation fees directly, at cost.
- Instagram DM
- Including the click-to-ad referral, so you know which ad started the conversation.
- Facebook Messenger
- Signature-verified webhook, routed to your workspace by page id.
- Telegram
- Bot API, with the platform's own secret-token verification.
- LINE
- Messaging API, signature-verified per channel.
- Viber
- Public account webhook, verified on delivery.
- Official account messages, into the same thread as everything else.
- SMS
- Through your own Twilio account, on your own numbers.
- Dialpad
- Texts, missed calls and voicemail transcripts, beside the chat rather than in another tab.
- Zoho SalesIQ
- Website chat, plus contact sync into Zoho CRM, deduped by email and phone.
- Web chat
- Any widget you already run, through the webhook bridge.
- Business email
- Gmail or Workspace over IMAP and SMTP. Replies send from the business address.
After the conversation
A reply is not the end of it.
Somebody asked, somebody answered, and then what. Three things sit behind the inbox and answer that, and none of them ask you to keep a second spreadsheet.
A pipeline, because “closed” is not an outcome.
A closed conversation might be a sale, a refusal, or a question that got answered. Those are three different things and no dashboard can add them together. Drag a deal to Won or Lost — losing one asks you why, and that answer becomes the most useful chart you have.
Numbers you can defend in a meeting.
Conversion, win rate, average deal, how long customers wait for an answer, and who on the team is carrying it. Medians rather than averages, because one customer who waited three days should not make a good week look bad — and every rate prints the number it is a rate of.
One line of JavaScript on your website.
See who is reading which page right now, where they came from, and chat with them in the same inbox as everything else. Tell it who someone is when they log in and their whole anonymous history attaches to their contact. No IP addresses stored, and no tracking across anybody else’s site.
For agencies and resellers
Meta allows one webhook URL per app. Most inboxes stop reading there.
If you run inboxes for twenty clients from one Meta app, every message from all twenty arrives at the same URL, and something has to work out whose it is. Chatwoot's own issue #13426 is a queue of people asking for exactly this, and answering it today means a proxy or an n8n workflow you now maintain.
Apavin routes every inbound Meta webhook to the right tenant by accountRef, the phone number id, page id or Instagram id it arrived on, before anything else touches it. It was designed in rather than added later, which is the only way this particular thing is ever correct.
// one URL, twenty tenants
POST /api/webhooks/meta
entry[].id → page_id
metadata → phone_number_id
resolve(accountRef) → org
// then, and only then, ingest
Pricing
$49 a company.
$15 a person after the first.
Every thirty days, bought again to extend. Indian workspaces pay about ₹4,650 and ₹1,424, with the exact amount shown before you confirm.
Nothing renews on its own.
Thirty days at a time. No card is stored to charge you later, and there is no cancellation flow to find because there is nothing to cancel.
Your country picks the currency.
Rupees by UPI, card or netbanking in India; dollars everywhere else. You are never shown two payment buttons, because the wrong one fails at your bank rather than on the page.
We never touch Meta's fees.
WhatsApp conversation charges are billed to you by Meta, on your own account, at cost. We cannot mark them up because they never pass through us.
Three days, whole product.
All twelve channels, no card, no invite code. We would rather give you everything for three days than a crippled version forever, because a limited free tier tells you nothing about whether this works for your team.
Your contacts leave whenever you do.
CSV export during the trial, after it, and after you stop paying. Nothing is deleted when a period lapses and nothing is held to make leaving expensive.
For reference.
Respond.io lists Starter at $79 a month and Growth at $159, on contact-based tiers that move as your list grows. Intercom prices its AI agent per resolution, so your busiest month is your dearest one. Apavin charges per company, and the seat count is the only thing that moves.
Before you sign up
Things Apavin does not do.
You would find all four out in the first week. It costs us nothing to say them now and it costs you a week to discover them later.
- iMessage and RCS
- Apple and the carriers only allow those through partner programmes. That is true for every vendor in this category, including the ones whose channel list implies otherwise.
- Automatic renewal
- You buy thirty days at a time and buy them again. Nothing charges you in your sleep, and no card is stored to do it. Recurring billing is next on the payments roadmap, not shipped.
- A native mobile app
- It is a responsive web app and it works on a phone. There is nothing in either app store yet, and we would rather say so than call a website an app.
- Case studies
- Apavin is new. When there are customers with numbers, the numbers will be on this page. Until then this page argues from what is built, which you can go and check in three days for nothing.
Who builds it
Two people. Both reachable.
No account manager, no support tier, no ticket number. The addresses below are the ones we read.
K. Vinayak
Cofounder & CEO
Product and growth, from user behaviour to shipped roadmap
Questions
Answered properly, including the awkward ones.
Is there a free plan?+
There is a free trial rather than a free plan: three days, the entire product, all twelve channels, no card and no invite code. After that Apavin Pro is USD 49 per company every 30 days plus USD 15 per additional employee. We would rather give you everything for three days than a crippled version forever, because a limited free tier does not tell you whether the product works for your team.
What happens to my data when the trial ends?+
Nothing. Conversations, contacts, channels and your knowledge base stay exactly as they are, and everything is available again the moment a payment lands. Nothing is deleted, and you can export contacts to CSV at any point, including after the trial has finished.
What is Apavin?+
Apavin is a shared omnichannel inbox for small teams. It connects twelve channels, WhatsApp Business, Instagram, Messenger, Telegram, LINE, Viber, WeChat, SMS, Dialpad calls and texts, Zoho SalesIQ, any web chat widget and business email, and threads them per customer rather than per channel, so one person is one conversation. An AI teammate triages and drafts from your own knowledge base and product catalogs, and waits for human approval until you turn autonomous mode on. Every workspace starts with a full three day trial, no card, and Apavin Pro is then USD 49 per company every 30 days plus USD 15 per additional employee.
Do I need my own WhatsApp or Meta accounts?+
Yes. You connect your own business accounts, which means Meta bills conversation fees directly to you at cost, and you keep full ownership of your numbers and pages.
Can the AI reply without approval?+
Only if you turn autonomous mode on, and even then only for cases it rates low risk with 80 percent or higher confidence and that are covered by your knowledge base. Everything else waits for a human. Every autonomous action is logged.
How do I pay, and in which currency?+
Apavin Pro is USD 49 for the first user plus USD 15 per additional employee, every 30 days. The price is set in US dollars. If your business is in India you pay the rupee equivalent by UPI, card, netbanking or wallet, and outside India you pay in US dollars. The exact amount is always shown before you confirm. Nothing renews automatically, so you extend whenever you choose.
Which channels does Apavin actually connect?+
WhatsApp Business, Instagram DM, Facebook Messenger, Telegram, LINE, Viber, WeChat, SMS via Twilio, Dialpad for texts and calls, Zoho SalesIQ website chat, any web chat widget through our webhook bridge, and business email over IMAP and SMTP. Zoho CRM syncs contacts alongside.
Can I resell Apavin to my own clients?+
Yes, and the architecture was built for it. Meta allows one webhook URL per app, so a provider serving many clients from one Meta app needs internal routing by phone number id, page id or Instagram id. Apavin routes every inbound Meta webhook that way to the right tenant. Talk to us before you start and we will set the workspaces up with you.
Where is Apavin built?+
In India. The product is designed, built and supported by our team here, and it is priced with Indian businesses in mind, which is why every price is shown in rupees as well as dollars.
What about iMessage or RCS?+
The honest answer: Apple and carriers only allow those through partner programs, for every vendor and not just us. We cover every channel that offers a self serve business API.
Connect one channel and see.
If it does not hold up, export your contacts to CSV and go. That export works during the trial, after it, and long after you have stopped paying us.