Use cases

Six jobs teams hand to their agent.

The agent does the reading and the drafting. A person still approves every message before it reaches a customer.

Sales teams

Nobody waits more than a morning

Every day the agent lists who wrote last and heard nothing back, across sales@ and WhatsApp, oldest first. It drafts each reply from your guidelines and you approve the lot in one pass.

  • get_reply_queue
  • get_reply_guidelines
  • create_email_draft
Guide: The morning reply round
AYour agent ›
who is waiting on us?
6 conversations. Oldest is Priya, 19h on email. Rohan's WhatsApp window closes in 3h, so I put him first.
+ Message

B2B and wholesale

Quotes from your price sheet, not the model's guess

Upload the current price list once. The agent quotes only numbers it finds there, shows GST on its own line, and creates a task for a person when a product or quantity is missing.

  • get_business_knowledge
  • create_email_draft
  • create_follow_up_task
Guide: Price and GST replies
AYour agent ›
quote 20 units for meera
Drafted from 'Price list Oct 2026': 20 units, GST at 18% on a separate line. Waiting for your approval.Also in Gmail Drafts
+ Message

D2C and retail

WhatsApp order questions, inside Meta's rules

Where is my order, can I exchange this, is it in stock. The agent answers inside the 24 hour window, switches to an approved template after it, and never messages anyone who sent STOP.

  • search_whatsapp_conversations
  • create_whatsapp_reply_draft
  • send_whatsapp_template
Guide: AI replies on WhatsApp
AYour agent ›
anything on whatsapp i should answer?
Two order-status questions and one exchange. Drafted all three; the exchange needs your call on the size.
+ Message

Agencies and services

Follow-ups that actually go out

Ask once and the agent schedules the nudge for Thursday at 10. It waits in the same approval queue, and you or the agent can cancel it before it sends.

  • schedule_email_follow_up
  • cancel_scheduled_message
  • get_email_delivery_status
AYour agent ›
follow up with acme thursday if they go quiet
Scheduled for Thursday 10:00 from sales@. It is in your approval queue now, so you can read it first.
+ Message

Support teams

Triage before anyone opens the inbox

The agent summarises long threads, pulls the customer's history and past notes, and flags the ones that need a person, such as refunds and angry customers, with a note on the record.

  • summarize_email_thread
  • get_customer_context
  • add_customer_note
AYour agent ›
summarise the support inbox
11 new. 8 are how-to questions, drafted. 2 refunds and 1 complaint need you; I added a note on each.
+ Message

Founders

Your own inbox from Claude, on the go

Ask Claude what came in from a customer this week, get a summary, approve a reply from your phone. Free covers one mailbox and email sending after approval.

  • search_emails
  • get_email_thread
  • send_email
Guide: Connect Claude to email
AYour agent ›
anything from acme this week?
2 emails. They asked for a GST invoice on Tuesday and nobody replied. Want a draft?
+ Message

Conversations are illustrations. Names and messages are examples.

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One mailbox, 5,000 calls a month, email sending after you approve. No card.

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