Apavin AI · Twelve channels · Built in India

An AI sales agent that only says what you actually sell.

Apavin’s AI sales agent answers your customers on WhatsApp, Instagram, Messenger and nine other channels, in their own language and script, using only the prices and products you loaded. It never invents a number, it hands over to a person for bookings and payments, and it follows up on the enquiries that go quiet. USD 49 a month for the company, not per resolution.

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No card, no invite code. The trial is the whole product, the AI included.

What it is allowed to do, and what it is not

Most of the difficulty in putting an AI in front of customers is not making it talk. It is making it stop. These are the boundaries, written down, because a boundary you cannot name is one you have not built.

It answers from your material, and only your material

Prices, stock, sizes, timings and discounts come from the knowledge base and catalog you loaded. It is instructed never to guess a number and never to round one you gave it. Ask it something you never told it and it says so plainly, tells you a colleague is confirming, and gives you everything it does know in the same message.

It cannot complete a transaction

No bookings, no payments, no refunds, no price changes. Those live behind an approval engine with a risk level on every tool and a human on the other side. When a customer is ready, the agent gives them your booking or purchase link and hands the chat over.

It cannot tell a customer something was done

If a draft reply claims a booking was made or a payment was taken, that claim is caught before the message is sent and the conversation goes to a person instead. The check works in any language the reply is written in, which matters when half your inbox is Hinglish.

It answers once, however many times the webhook fires

One inbound message produces exactly one reply. Duplicate deliveries from the platform and two servers processing the same message at the same time both resolve to a single answer.

It does not pretend to be a person

Asked directly, it says it works for your business, which is true. It writes like a person and it arrives like one - a short pause, sometimes two short messages rather than a paragraph - but it will not claim to be one.

It follows up, and then it stops

Three nudges over a week, each naming what the customer actually asked about, all cancelled the moment they reply. If they ask to be contacted later, it schedules that for when they asked - or tells you it cannot, rather than promising a message the channel will refuse to send.

Questions people ask before buying one

What is an AI sales agent?
An AI sales agent answers a customer's messages the way a salesperson would: it reads the enquiry, answers from what the business actually sells, and moves the conversation towards a next step. It differs from a chatbot in that nothing is scripted - there is no decision tree to fall off. Apavin's agent works from the knowledge base and product catalog a business loads, replies on WhatsApp, Instagram, Messenger, Telegram, LINE, Viber, WeChat, SMS, Dialpad, Zoho SalesIQ, web chat and email, and hands the conversation to a person when a human is genuinely needed.
How do I stop an AI agent inventing prices or promising things?
Two mechanisms, and they work differently. First, grounding: the agent may only state prices, stock, sizes, timings and discounts that appear in the knowledge base or catalog the business loaded. It is instructed never to guess a number and never to round one it was given. Second, a claim check before sending: if a draft reply says something has already been done - a booking made, an order placed, a payment taken - that is caught and the conversation goes to a person instead, because the customer-facing agent has no tool that could have done it. The check runs in any language the reply is written in, not just English.
Can an AI sales agent take a booking or a payment?
Apavin's does not, and that is deliberate. Business-changing actions - bookings, payments, refunds, price changes, cancellations - sit behind an action engine with a per-agent tool policy, a risk level on every tool, and human approval. The customer-facing agent is given read-only tools plus two safe writes: remembering a non-sensitive customer preference, and scheduling a reminder the customer asked for. When a customer is ready to buy, the agent gives them the business's own booking or purchase link and hands the conversation over.
When does the AI hand over to a human?
When the customer asks to book, order, pay or confirm something. When they ask something the knowledge base does not cover and the agent has already promised to check once. And immediately for refunds, damage, complaints, anything angry, and anything about money going backwards - where it drops the sell entirely, acknowledges the problem in one sentence, and stops. The conversation is reopened and the team is notified.
Does the AI agent work in Hindi and Hinglish?
Yes. It replies in the same language and the same script the customer wrote in, so Hinglish typed in Latin script gets Hinglish back in Latin script rather than formal Hindi in Devanagari. The safety checks that stop it claiming a booking or a payment was completed run across scripts too, which matters more than it sounds: a safety filter written only in English is no filter at all on an Indian WhatsApp inbox.
How do I train it on my own products and prices?
You load them. The knowledge base takes documents, pasted text, PDFs and Word files, and product catalogs take a CSV with prices, availability and links. Nothing else is needed and no prompt engineering is involved. The agent is grounded in what you loaded and nothing else, which is also why an empty knowledge base produces a polite agent that cannot quote anything - two minutes of setup is the difference.
Will it follow up if the customer goes quiet?
Yes, three times and then it stops: roughly a day later, then three days, then a week, each one naming what the customer actually asked about rather than sending a check-in. Any reply from the customer cancels the rest instantly. If a customer says they will decide later, the agent schedules a reminder for the time they asked for, and if the channel's messaging window will have closed by then it says so and leaves the task to a person rather than promising a message it cannot send.
How much does an AI sales agent cost?
Apavin is USD 49 per company every 30 days, plus USD 15 per additional employee, and the AI is included rather than metered. Most AI agent vendors charge per resolution or per conversation, which means the bill rises with the thing you were trying to automate. There is a seven day free trial of the entire product, with no card and no invite code.
Is it safe to let an AI answer customers automatically?
It is off by default, and two separate switches on the workspace have to be turned on before any customer receives an automatic reply. Beyond that: every reply is logged with its model, token usage, latency, knowledge hits and tool calls; one inbound message can only ever produce one reply, even if the channel delivers the webhook twice; there is a per-conversation and per-workspace rate limit and a daily token ceiling; and the agent never claims to be a human being. Asked directly, it says it works for the business.
How is this different from a WhatsApp chatbot?
A chatbot follows a flow somebody drew. It handles the paths that were drawn and fails on the rest, which is why customers learn to type “agent” at it. An AI sales agent reads what was actually asked and answers from the business's own material, so an unexpected question is a question rather than a dead end. The trade is that an agent has to be grounded and bounded - which is what the knowledge base, the approval engine and the handoff rules above are for.

Try it on your own prices, not a demo script.

The trial includes a sandbox where you play the customer and the agent answers from your own knowledge base. Nothing is saved and no real customer is messaged. Seven days, all twelve channels, no card.

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