Apavin and Intercom
An Intercom alternative for teams whose customers message on WhatsApp
The short answer
Apavin is an alternative to Intercom for businesses whose customers message on WhatsApp, Instagram, Messenger and email rather than through an in app widget. It unifies twelve channels in one inbox with a built in AI teammate, and is priced per company plus a flat rate per additional employee.
What Intercom is
Intercom is a customer messaging and support platform built around an in app messenger, a help centre and AI agents. It is a mature product with deep tooling for product led software companies.
Who it suits
Software companies whose customers live inside a web app, where an in app messenger and a help centre carry most of the support load, and where budget scales with the product.
Intercom is built for a specific and real shape of business: customers who are logged into your web app, where an in app messenger and a help centre catch most questions before they become tickets. If that is your business, Intercom is very good at it.
It is a poor fit when your customers never log into anything. A clinic, a D2C brand, a travel agency or a local retailer meets customers on WhatsApp and Instagram, and an in app widget has nobody to talk to.
Apavin starts from the opposite assumption. Twelve messaging channels are the product, threaded per customer, with website chat as one input among many rather than the centre of gravity.
The AI is included rather than metered. Apavin Assist triages, drafts and answers from your knowledge base out of the box, with no API keys to supply, and it waits for approval until you explicitly turn autonomous mode on.
How it works
- 1Connect your real channelsWhatsApp Business, Instagram, Messenger, Telegram, LINE, Viber, WeChat, SMS, Dialpad, Zoho SalesIQ, any web chat widget and email.
- 2Load your knowledge oncePolicies as documents, products as catalogs with SKU, price and stock. The assistant quotes them exactly.
- 3Set who can do whatOwners, managers and agents, with per person permissions and an approval queue for AI actions.
- 4Import your historyContacts in by CSV, everything out by CSV whenever you want it.
At a glance
| Centre of gravity | Messaging channels, not an in app widget |
|---|---|
| AI | Included and always on, no API keys required |
| Pricing shape | Per company plus a flat rate per additional employee |
| Data portability | CSV import and export, no lock in |
| Payment methods | UPI, cards, netbanking and wallets in India; cards worldwide |
Frequently asked
Is Apavin a drop in replacement for Intercom?＋
No, and it would be dishonest to claim so. If your support model depends on an in app messenger, a full help centre and product tours, Intercom does more. Apavin is the better fit when your customers are on WhatsApp, Instagram and email.
Does Apavin have a help centre?＋
Apavin has an internal knowledge base that the AI answers from. It is not a public help centre product.
Can I try it without talking to sales?＋
Yes. Three days of the entire product, all twelve channels, no card and no call. There is no permanently free tier, which we would rather say plainly than have you discover on day four.
Every conversation, one calm inbox.
Twelve channels, one thread per customer, and an AI teammate that handles the routine. Three days free.
Start the trial