Ecommerce
Customer support software for ecommerce teams
The short answer
Ecommerce support is mostly the same six questions about stock, sizing, delivery, returns, payment and order status, arriving across four channels at once. Apavin threads all of them per customer and answers product questions from an imported catalog with real SKU, price and availability rather than a guess.
The pattern is consistent across online stores. Question volume is high, individual questions are simple, and the cost is not difficulty but repetition across channels that do not talk to each other.
Apavin imports your catalog from a pasted CSV or TSV, with fuzzy header matching so a Shopify or Excel export usually loads unedited. The assistant then searches rows by name, SKU and description and quotes exact prices and stock instead of paraphrasing.
Because threading is per person, the customer who asked about sizing on Instagram and now asks about delivery on WhatsApp is one conversation. Nobody has to ask them to repeat their order number.
Ad attribution closes the loop. When a chat starts from a click to WhatsApp or click to Messenger ad, the referral is recorded on the conversation, so you can trace revenue to the campaign rather than to a click count.
How it works
- 1Import the catalogPaste a CSV or TSV export. Headers are matched fuzzily, so most exports load without editing.
- 2Connect WhatsApp and InstagramThe two channels most ecommerce questions arrive on, plus email for invoices and returns.
- 3Write the returns policy onceLoad it as a knowledge document and the assistant stops improvising the answer.
- 4Watch the ad attributionSee which campaign started which conversation, and which of those converted.
At a glance
| Usual channels | WhatsApp, Instagram, email, web chat |
|---|---|
| Catalog import | CSV or TSV with fuzzy header matching |
| AI answers | Exact SKU, price, currency and availability from your rows |
| Attribution | Click to WhatsApp and Messenger referrals per conversation |
Frequently asked
Will the AI quote the wrong price?＋
It answers from the catalog rows you imported, quoting the exact price and stock recorded there. When a product is not in the catalog it says so instead of inventing an answer.
Does Apavin connect to Shopify?＋
Catalog data imports by CSV or TSV, which is what a Shopify export gives you. There is also a versioned API for a custom sync.
Can I see which ad produced a sale?＋
You can see which ad started the conversation. Ad referrals are recorded on the conversation, so you can trace outcomes back to a campaign.
Every conversation, one calm inbox.
Twelve channels, one thread per customer, and an AI teammate that handles the routine. Three days free.
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