Travel agencies
Customer messaging for travel agencies
The short answer
Travel enquiries run long: a quote by email, twenty WhatsApp messages over a fortnight, then a phone call the day before departure. Apavin threads all of it per traveller, so whoever answers the urgent call can see the whole booking conversation.
Travel conversations have the longest tail of any industry we see. Weeks pass between the enquiry and the booking, and the channel changes several times along the way.
That is exactly where a per channel tool fails. The colleague answering the phone at seven in the morning has no access to the WhatsApp thread where the itinerary was agreed.
Apavin threads by person. Email quotes, WhatsApp back and forth, Dialpad calls and voicemail transcripts sit in one scroll, in order.
Missed calls are logged and voicemails arrive as text, which matters when a traveller calls from an airport and hangs up.
How it works
- 1Connect WhatsApp and emailWhere enquiries start and where quotes get sent.
- 2Add DialpadCalls, missed calls and voicemail transcripts join the same thread.
- 3Assign an owner per travellerSo a long enquiry has one person accountable for it.
- 4Load your policiesCancellation terms and visa requirements as knowledge, so drafts are consistent.
At a glance
| Usual channels | WhatsApp, email, phone, web chat |
|---|---|
| Voice | Missed calls logged, voicemail transcribed to text |
| Threading | Per traveller, across weeks and channels |
| Handover | Full history visible to whoever picks it up |
Frequently asked
Do phone calls appear in the thread?＋
Missed calls are logged in sequence and voicemails arrive as transcripts. Apavin does not record calls.
Can two agents share one enquiry?＋
One agent owns it, and everyone permitted can see it. That prevents two people quoting different prices to the same traveller.
What about enquiries that go quiet for weeks?＋
The thread stays intact. When they come back, whoever answers has the whole conversation in front of them.
Every conversation, one calm inbox.
Twelve channels, one thread per customer, and an AI teammate that handles the routine. Three days free.
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