Real estate
Lead response software for real estate teams
The short answer
Property enquiries are won on response time, and they arrive on WhatsApp, by phone and through portal forms at once. Apavin puts all three in one queue with round robin routing, so every enquiry has a named owner within minutes rather than sitting unclaimed.
In real estate the first substantive reply usually wins the viewing. Everything else is downstream of that.
The obstacle is fragmentation. Enquiries land on individual agents' phones, in a shared portal login and in a voicemail box, and nobody can see the whole pipeline.
Apavin routes new conversations round robin, so each enquiry has an owner immediately and an unanswered one is visible rather than invisible. Conversations waiting on you are badged, and the badge turns red past four hours.
Dialpad brings the calls in, so a buyer who called and then messaged is one lead rather than two.
How it works
- 1Point enquiries at one placeWhatsApp, web chat and email into a single queue.
- 2Turn on round robinEvery new enquiry gets an owner without anyone deciding.
- 3Connect the phonesDialpad texts, missed calls and voicemail transcripts thread with the rest.
- 4Watch the waiting badgeConversations waiting on you are flagged, and go red past four hours.
At a glance
| Usual channels | WhatsApp, phone, email, web chat |
|---|---|
| Routing | Round robin or manual assignment |
| Ageing | Waiting on you badge, red past four hours |
| Visibility | Owners and managers see the whole pipeline |
Frequently asked
Can I stop leads landing on personal phones?＋
Yes. Enquiries route into the shared queue and get assigned, so the lead belongs to the business rather than to whichever agent's number was on the listing.
How fast does routing happen?＋
Immediately on arrival. Round robin assigns an owner as the conversation is created.
What if an agent leaves?＋
Their conversations and history remain in the workspace and can be reassigned.
Every conversation, one calm inbox.
Twelve channels, one thread per customer, and an AI teammate that handles the routine. Three days free.
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