WhatsApp integration
WhatsApp shared inbox for teams
The short answer
A WhatsApp shared inbox lets several people answer one WhatsApp Business number without passing a phone around. Apavin connects your own WhatsApp Business account, threads every chat by customer, routes new conversations to whoever is free, and keeps a full history when someone hands over or leaves.
The WhatsApp Business app was built for one person. The moment a second colleague needs to reply, teams start forwarding screenshots, sharing a login, or letting the phone sit on one desk while messages pile up. None of that survives contact with real volume.
Apavin connects your own WhatsApp Business account through the official Cloud API. That distinction matters: Meta bills conversation fees directly to you at cost, and the number stays yours. If you ever leave, you take the number and the export with you.
Once connected, every WhatsApp chat lands in the same inbox as your Instagram DMs, your email and your calls, threaded per customer rather than per channel. Someone who messages on WhatsApp on Monday and emails on Thursday is one conversation, not two strangers.
How it works
- 1Connect your Business accountAdd your phone number ID and access token in Settings, Channels. Apavin encrypts both at rest and verifies the connection before saving.
- 2Point the webhook at ApavinPaste the inbound URL Apavin issues into your Meta app and set the verify token. Inbound messages start arriving immediately.
- 3Set routing and permissionsChoose round robin or manual assignment, and decide which agents see which conversations.
- 4Let the AI take the first passApavin Assist triages each new chat, drafts a reply from your knowledge base, and waits for approval until you say otherwise.
At a glance
| Connection type | Official WhatsApp Cloud API, your own Business account |
|---|---|
| Who is billed for conversations | You, directly by Meta, at cost |
| Agents per number | Unlimited, with per person permissions |
| Ad attribution | Click to WhatsApp referrals recorded on the conversation |
| Media | Images, documents and voice notes threaded inline |
Frequently asked
Can multiple agents use one WhatsApp number?＋
Yes. Apavin sits in front of a single WhatsApp Business number and lets any number of agents answer from it, with each conversation assigned to one owner so two people never reply at once.
Do I need my own Meta developer account?＋
Yes, and that is deliberate. You connect your own WhatsApp Business account, so Meta charges you conversation fees at cost with no markup, and the number remains yours.
Does Apavin work with the free WhatsApp Business app?＋
No. Shared access to one number requires the WhatsApp Cloud API, which is the official route Meta provides for teams. The consumer app allows one device per number.
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