LINE integration
LINE Official Account support inbox
The short answer
Apavin connects your LINE Official Account through the Messaging API, so messages from LINE arrive in the same shared inbox as your other channels. You add the channel secret and access token once, and your team answers from one place.
LINE is the dominant messenger in Japan, Taiwan and Thailand, and a business selling into those markets without it is invisible. The LINE Official Account Manager works, but it is another separate window with its own login and no shared history.
Apavin connects through the LINE Messaging API. Messages arrive threaded per customer, and replies go back through the official channel with signature verification on every inbound request.
For teams selling across regions, this is the point of a unified inbox: a customer on LINE and a customer on WhatsApp are handled by the same people, with the same routing rules and the same reporting.
How it works
- 1Open the LINE Developers consoleCreate a Messaging API channel for your Official Account.
- 2Copy the credentialsPaste the channel secret and channel access token into Settings, Channels.
- 3Set the webhookPoint the LINE webhook at the Apavin inbound URL and enable it.
- 4Answer from the shared inboxLINE conversations join the queue with every other channel.
At a glance
| Connection type | LINE Messaging API, your Official Account |
|---|---|
| Security | Channel signature verified on every inbound request |
| Primary markets | Japan, Taiwan, Thailand |
| Threading | Per customer, shared across channels |
Frequently asked
Do I need a LINE Official Account?＋
Yes. Business messaging on LINE runs through an Official Account with a Messaging API channel, which you create in the LINE Developers console.
Can I keep using LINE Official Account Manager?＋
You can, but the point of connecting Apavin is that your team stops switching between windows and gets assignment, permissions and shared history.
Are inbound messages verified?＋
Yes. Every inbound request is checked against your channel signature before it is accepted.
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