Viber integration
Viber business messaging inbox
The short answer
Apavin connects a Viber bot account to your shared inbox, so Viber messages thread beside every other channel. You paste the bot authentication token once and Apavin registers the webhook.
Viber carries real commercial traffic in Eastern Europe, Greece and the Philippines. Teams serving those markets usually run it as an afterthought, which shows in response times.
Apavin connects through the Viber Bot API. Setup is a single authentication token, after which inbound messages arrive in the shared inbox and replies go back through the official channel.
Because Viber sits in the same queue as everything else, it inherits your routing rules, your permissions and your reporting rather than needing its own process.
How it works
- 1Create a Viber bot accountRegister a bot in the Viber admin panel and copy its authentication token.
- 2Add the tokenPaste it in Settings, Channels. Apavin sets the webhook automatically.
- 3Share the botPublish the bot link or QR code where your customers will find it.
- 4Answer from one placeViber conversations join the shared queue with the rest.
At a glance
| Connection type | Viber Bot API, your own bot account |
|---|---|
| Setup | One authentication token |
| Primary markets | Eastern Europe, Greece, Philippines |
| Threading | Per customer, shared across channels |
Frequently asked
What do I need to start?＋
A Viber bot account and its authentication token. Apavin handles webhook registration once the token is saved.
Can customers find the bot easily?＋
Yes. Viber gives every bot a shareable link and QR code you can put on your site, packaging or receipts.
Does Viber charge per message?＋
Viber business messaging pricing depends on your account type and region, and is billed by Viber rather than by Apavin.
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