WeChat integration
WeChat Official Account customer inbox
The short answer
Apavin connects your WeChat Official Account so its messages arrive in the same shared inbox as your other channels. You provide the app ID, app secret and token from the WeChat Official Accounts platform.
For any business selling into China, WeChat is not one channel among many. It is the channel. It is also the one most often handled by a single person with the login, which becomes a risk the moment that person is on leave.
Apavin connects your Official Account and threads its messages per customer in the shared inbox, with the same assignment and permission rules as every other channel.
The practical benefit is continuity. Conversations stay in the business rather than on one colleague's phone, and history survives handover.
How it works
- 1Open the Official Accounts platformCollect your app ID, app secret and the token you configure for server messages.
- 2Add the credentialsPaste them into Settings, Channels, where they are encrypted at rest.
- 3Point the server URL at ApavinSet the message server URL to the Apavin inbound endpoint.
- 4Work the shared queueWeChat conversations arrive alongside the rest and follow the same rules.
At a glance
| Connection type | WeChat Official Accounts platform |
|---|---|
| Credentials | App ID, app secret, message token |
| Primary market | Mainland China |
| Threading | Per customer, shared across channels |
Frequently asked
Which account type do I need?＋
A WeChat Official Account with server message configuration enabled. Account eligibility and verification are set by WeChat and vary by business type and region.
Does history survive a staff change?＋
Yes, and that is much of the point. Conversations live in Apavin rather than on one person's device.
Can the AI assistant handle WeChat?＋
Yes. Triage, drafting and knowledge base answers work the same way they do on every other channel.
Every conversation, one calm inbox.
Twelve channels, one thread per customer, and an AI teammate that handles the routine. Three days free.
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