Email integration
Shared team inbox for business email
The short answer
Apavin connects any IMAP and SMTP mailbox, including Gmail and Microsoft 365, and turns it into a shared inbox with assignment and history. Mail arrives with a structured envelope, so the inbox renders a real header block and folds the quoted thread away.
Shared mailboxes are where support goes quiet. Two people reply to the same message, or everyone assumes someone else has it, and the customer waits.
Apavin connects over standard IMAP and SMTP, so it works with Gmail, Microsoft 365 and any host that speaks the protocol. No migration and no forwarding tricks.
Inbound mail is parsed into a structured envelope, with From, To, Cc, Subject, Date and attachments held separately from the body. Transfer encodings are decoded, the body is converted server side rather than injected as raw HTML, and the quoted thread folds behind a toggle so the new message is the thing you actually read.
How it works
- 1Add the mailboxIMAP and SMTP host, port and credentials. App passwords work where the provider requires them.
- 2Let Apavin syncNew mail arrives threaded per customer, merged with that person's chats and calls.
- 3Assign an ownerOne person owns each thread, so nobody double replies and nothing is orphaned.
- 4Reply in contextSend from the same address, with the customer's full cross channel history on screen.
At a glance
| Protocols | IMAP for receiving, SMTP for sending |
|---|---|
| Works with | Gmail, Microsoft 365, and any standards compliant host |
| Rendering | Structured envelope, decoded encodings, quoted thread folded |
| Safety | Bodies converted to text server side, no raw HTML rendered |
Frequently asked
Do I have to move my email?＋
No. Apavin connects to your existing mailbox over IMAP and SMTP. Nothing migrates and your address does not change.
Does it work with Gmail two factor authentication?＋
Yes, using an app password, which is the route Google provides for IMAP clients on accounts with two factor enabled.
Why does the quoted thread collapse?＋
Because the new message is what needs reading. The full quoted history is one click away when you want it.
Every conversation, one calm inbox.
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