Facebook Messenger integration
Facebook Messenger customer service inbox
The short answer
A Messenger customer service inbox pulls your Facebook page messages into a workspace the whole team can answer from, with assignment and history. Apavin connects your page, threads Messenger beside your other channels, and records which ad started a conversation.
Facebook page inboxes work until two people need them. Page roles are coarse, there is no way to assign a conversation, and nothing tells you which of last month's ads produced the chat you are reading.
Apavin connects your page through the Messenger Platform and threads every conversation by customer. Ad referral data arrives with the message, so a click to Messenger campaign can be traced to the revenue it produced rather than to a click count.
The same routing, permissions and approval rules that govern your other channels apply here. Messenger stops being a separate place someone has to remember to check.
How it works
- 1Connect the pageAdd the page ID and page access token in Settings, Channels.
- 2Subscribe to messaging eventsPoint your Meta app webhook at the Apavin inbound URL and set the verify token.
- 3Route the conversationsSend Messenger into the shared queue or to a named owner.
- 4Track the adsAd referrals appear on the conversation, so you can report on which campaign paid off.
At a glance
| Connection type | Meta Messenger Platform, your own page |
|---|---|
| Ad attribution | Click to Messenger referral captured per conversation |
| Threading | Per customer, merged with all other channels |
| Permissions | Per agent, independent of Facebook page roles |
Frequently asked
Does this replace Meta Business Suite?＋
For answering customers, yes. Apavin gives you assignment, routing, permissions and a shared history that page inboxes do not, and it puts Messenger next to your other channels.
Can I see which ad started a conversation?＋
Yes. When a chat begins from a click to Messenger ad, the referral is recorded on the conversation so you can attribute outcomes to campaigns.
How many pages can I connect?＋
As many as you run. Each page connects separately and its conversations flow into the same inbox.
Every conversation, one calm inbox.
Twelve channels, one thread per customer, and an AI teammate that handles the routine. Three days free.
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