Apavin and Trengo
A Trengo alternative with AI included and calls in the thread
The short answer
Apavin is an alternative to Trengo for teams that want the shared inbox model with the AI teammate included rather than sold separately. Twelve channels thread per customer, and Dialpad calls and voicemail transcripts sit in the same thread as chats and email.
What Trengo is
Trengo is a multichannel shared inbox platform, popular with European teams consolidating chat, email and social messages into one workspace.
Who it suits
European teams that want a well established shared inbox and are comfortable with per seat pricing as the team grows.
The shared inbox category is well served, and Trengo is a solid example of it. Choosing between products in a mature category comes down to what is included and how the price moves as you grow.
In Apavin the AI is not an upsell. Apavin Assist triages every incoming conversation, drafts replies from your knowledge base and answers product questions from your catalogs, with no API keys and no separate line on the invoice.
Voice is the other difference. Missed calls and voicemail transcripts from Dialpad appear in the customer thread in sequence, so the agent who picks up the phone already knows what was said on WhatsApp yesterday.
Pricing is per company plus a flat rate for each additional employee, which keeps hiring from becoming a budgeting event.
How it works
- 1Consolidate the channelsTwelve inputs, one thread per customer, one queue.
- 2Ground the assistantDocuments for policy, catalogs for products with real prices and stock.
- 3Bring calls inConnect Dialpad so texts, missed calls and voicemail transcripts join the history.
- 4Set permissions properlyRole based access, per person overrides, and an approval queue for AI actions.
At a glance
| AI | Included, not a separate product or add on |
|---|---|
| Voice | Dialpad SMS, missed calls, voicemail transcripts |
| Pricing shape | Per company plus a flat rate per additional employee |
| Catalogs | Products with SKU, price, currency and availability |
| Access control | Role based with per person overrides |
Frequently asked
Is the AI limited during the trial?＋
No. The three day trial is the whole product, the AI teammate included, so what you are evaluating is what you would be paying for.
Does the AI make things up?＋
It answers from your knowledge base and catalogs and refuses when it does not know. Autonomous replies require low assessed risk and high confidence, and are off by default.
Can I connect more than one WhatsApp number?＋
Yes. Each connection is separate and all of them feed the same inbox.
Every conversation, one calm inbox.
Twelve channels, one thread per customer, and an AI teammate that handles the routine. Three days free.
Start the trial