Restaurants and hospitality
Reservation and enquiry messaging for restaurants
The short answer
Restaurant enquiries cluster in the two hours before service, across WhatsApp, Instagram DMs and the phone, exactly when nobody can look at a screen. Apavin queues them in one place with drafts ready, so the pass through takes minutes rather than an hour.
Hospitality has the sharpest timing problem of any industry here. Enquiries peak precisely when the team is least able to answer them, and an unanswered booking request is a table that stays empty.
Apavin puts every channel in one queue with a status on each conversation, so a single pass clears the backlog instead of three separate sweeps through three apps.
Menu, dietary information and private dining terms live in the knowledge base, so drafts are accurate about the things that get a restaurant into trouble when they are wrong.
Instagram matters more here than in most industries, because it is where people decide and ask in the same breath.
How it works
- 1Consolidate the enquiry channelsWhatsApp, Instagram, SMS and phone into one queue.
- 2Load the menu and dietary detailSo drafts about allergens and options are accurate rather than approximate.
- 3Clear the queue in one passStatus pills and a waiting badge make the backlog readable at a glance.
- 4Handle large parties properlyAssign private dining enquiries to a named owner rather than the queue.
At a glance
| Usual channels | WhatsApp, Instagram, SMS, phone |
|---|---|
| Peak pattern | Concentrated before service |
| Knowledge | Menu, dietary information, private dining terms |
| Triage | Status pills plus a waiting on you badge |
Frequently asked
Does Apavin take bookings automatically?＋
It is a messaging platform rather than a reservation system. It handles the conversation around a booking and can draft replies, but the table itself lives in whatever booking system you use.
Can the AI answer allergen questions?＋
It answers from the dietary information you load, and refuses when it does not know. For anything with real consequences, keep a human in the approval loop.
What about review replies?＋
Reviews on platforms with a public API are outside Apavin's channel list. Direct messages and enquiries are what it handles.
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