SMS integration
Business SMS inbox with Twilio
The short answer
Apavin connects your own Twilio account to send and receive business SMS from a shared inbox. Texts thread per customer beside chat and email, so a conversation that starts as an SMS and continues by email stays one history.
SMS is the channel that reaches everyone. No app, no account, no data connection required, which is why it still carries appointment reminders, delivery updates and anything that genuinely must arrive.
Apavin uses your own Twilio credentials, so message pricing is Twilio's list price with no markup from us, and your numbers remain yours.
Threading matters more on SMS than anywhere else, because a phone number is the most reliable identity a customer has. Match it once and their whole history follows them across channels.
How it works
- 1Add your Twilio credentialsAccount SID, auth token and the sending number go into Settings, Channels.
- 2Set the inbound webhookPoint your Twilio number's messaging webhook at the Apavin inbound URL.
- 3Send a testText the number and confirm the conversation appears in the inbox.
- 4Route like any channelSMS joins the same queue, routing and reporting as the rest.
At a glance
| Provider | Twilio, using your own account |
|---|---|
| Message pricing | Billed by Twilio at their list price, no markup |
| Direction | Two way, inbound and outbound |
| Identity | Phone number used to merge history across channels |
Frequently asked
Do I need my own Twilio account?＋
Yes. You connect your own account, which means you pay Twilio directly at list price and keep ownership of your numbers.
Can I use one number for SMS and WhatsApp?＋
They are separate connections with separate platform requirements, but conversations from the same person merge into one customer history in Apavin.
Does MMS work?＋
Media messages are supported where your Twilio number and destination country allow them.
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